Privacy Policy

Lucky Tiger Casino — Privacy Policy for Australian Users

Effective Date and Scope

This Privacy Policy governs the collection, processing, storage, sharing, and protection of personal data by Lucky Tiger Casino, hereinafter referred to as “Lucky Tiger,” “we,” “us,” or “our.” Lucky Tiger operates as an online casino and iGaming platform offering real-money gaming services, including but not limited to pokie games, table games, live dealer games, and associated promotional activities. This policy applies to all users who access or register on the Lucky Tiger platform, including Australian residents and citizens who use our services from within Australia or from any other jurisdiction where such access is permitted.

Lucky Tiger is operated under a gaming licence issued by the Government of Curaçao, which provides the regulatory framework within which our operations are conducted. While our primary licensing jurisdiction is Curaçao, we recognise and respect the obligations arising from Australian consumer and privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. This Privacy Policy is designed to satisfy the requirements of applicable data protection regulations and to reflect our commitment to transparent, lawful, and responsible data handling practices.

By accessing, registering on, or using the Lucky Tiger platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue your use of our services immediately.

1. Information We Collect

Lucky Tiger collects personal data from users at various stages of their interaction with the platform. The categories of data we collect include, but are not limited to, the following:

1.1 Registration and Account Data

When you create an account with Lucky Tiger, we collect the following personal information:

• Full legal name as it appears on government-issued identification documents
• Date of birth for age verification purposes
• Residential address, including postcode and country of residence
• Email address used for account communication and notifications
• Phone number for account verification and two-factor authentication
• Username and securely hashed password credentials
• Preferred currency and language settings

1.2 Payment and Financial Data

To facilitate deposits, withdrawals, and financial transactions on the platform, we collect:

• Credit card and debit card details, including card number, expiry date, and cardholder name
• Bank account information where direct bank transfers are used
• E-wallet account identifiers and transaction reference numbers
• Cryptocurrency wallet addresses where applicable
• Transaction history, including amounts, timestamps, and payment method used
• Source of funds documentation provided for Anti-Money Laundering compliance

1.3 Identity Verification Data

As part of our Know Your Customer obligations, we collect:

• Copies of government-issued photo identification, including passports and driver’s licences
• Proof of address documentation such as utility bills or bank statements
• Selfie photographs or video verification materials where required
• Additional supporting documents requested during enhanced due diligence procedures

1.4 Technical and Behavioural Data

When you interact with our platform, we automatically collect certain technical data, including:

• Internet Protocol address and approximate geographic location derived from IP data
• Device type, operating system, and browser version
• Session duration, login timestamps, and pages visited
• Game activity logs, including games played, bets placed, and outcomes recorded
• Referral source and marketing attribution data
• Cookie identifiers and similar tracking technologies as described in Section 7 of this policy

2. Purposes of Data Processing

Lucky Tiger processes personal data for the following lawful purposes:

2.1 Account Management and Service Delivery

We use your personal data to create, maintain, and manage your player account, to process your gaming activity, to facilitate financial transactions, and to provide customer support services. Without this processing, we are unable to deliver the core services offered by the Lucky Tiger platform.

2.2 Identity Verification and KYC Compliance

We are legally and regulatorily obligated to verify the identity of all registered users before permitting real-money transactions. This includes verifying your age to confirm that you are at least 18 years of age, verifying your identity to prevent impersonation and fraud, and confirming your residential address. These procedures are conducted in accordance with our Curaçao gaming licence conditions and applicable AML legislation.

2.3 Anti-Money Laundering and Counter-Terrorism Financing

Lucky Tiger maintains a comprehensive Anti-Money Laundering programme in compliance with the requirements of its licensing authority and with internationally recognised AML standards, including those set by the Financial Action Task Force. We process financial and identity data to monitor transactions for suspicious activity, to conduct risk assessments on user accounts, to file reports with relevant authorities where required, and to maintain records as mandated by applicable law.

2.4 Fraud Prevention and Platform Security

We use technical and behavioural data to detect and prevent fraudulent activity, including the use of multiple accounts, bonus abuse, payment fraud, and unauthorised access attempts. This processing is carried out in the legitimate interests of Lucky Tiger and our user community to maintain a secure and fair gaming environment.

2.5 Marketing and Promotional Communications

With your consent, we may use your contact details and gaming preferences to send you promotional offers, bonus notifications, newsletters, and personalised marketing communications. You may withdraw your consent to receive marketing communications at any time by using the unsubscribe mechanism included in each communication or by updating your account preferences.

2.6 Responsible Gambling Obligations

We process data relating to your gaming activity, deposit history, and self-exclusion preferences to support our responsible gambling programme. This includes monitoring for indicators of problem gambling behaviour, enforcing self-exclusion requests, and complying with any applicable responsible gambling requirements imposed by regulatory authorities.

2.7 Legal and Regulatory Compliance

We process and retain personal data to fulfil our legal obligations, to respond to lawful requests from regulatory authorities and law enforcement agencies, and to resolve disputes or enforce our Terms and Conditions.

3. Legal Basis for Processing

Lucky Tiger processes personal data on the following legal bases:

• Performance of a contract, where processing is necessary to provide the services you have requested
• Compliance with a legal obligation, where processing is required by applicable law or regulatory requirement
• Legitimate interests, where processing is necessary for fraud prevention, security, and platform integrity
• Consent, where you have provided explicit agreement to a specific processing activity such as marketing communications

4. Data Sharing and Disclosure

Lucky Tiger does not sell your personal data to third parties. However, we may share your data with the following categories of recipients in the circumstances described below:

4.1 Payment Service Providers

We share financial and identity data with payment processors, banking institutions, and e-wallet providers for the purpose of facilitating deposits and withdrawals. These providers are contractually obligated to process your data only for the specified purpose and in accordance with applicable data protection standards.

4.2 Identity Verification and KYC Partners

We engage third-party identity verification services to assist with our KYC procedures. These partners receive copies of identity documents and other verification materials solely for the purpose of verifying user identity and conducting due diligence checks.

4.3 Regulatory and Law Enforcement Authorities

We may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, and other governmental bodies where we are legally required to do so or where disclosure is necessary to protect the rights, property, or safety of Lucky Tiger, our users, or the public.

4.4 Fraud Prevention and Security Services

We may share technical and transactional data with fraud prevention networks and cybersecurity service providers to identify and mitigate fraudulent activity across the platform.

4.5 Professional Advisors

We may share data with our legal counsel, auditors, and compliance advisors where necessary for the provision of professional services, subject to obligations of confidentiality.

5. Data Retention

Lucky Tiger retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal and regulatory retention requirements. Account data is generally retained for a minimum period of five years following account closure, in compliance with AML record-keeping obligations. Financial transaction records are retained in accordance with the applicable requirements of our licensing authority and relevant financial regulations.

6. Your Rights as a Data Subject

Users of the Lucky Tiger platform have the following rights in relation to their personal data:

• The right to access the personal data we hold about you and to receive a copy of that data upon request
• The right to request correction of any inaccurate or incomplete personal data
• The right to request deletion of your personal data, subject to our legal and regulatory retention obligations
• The right to restrict the processing of your personal data in certain circumstances
• The right to object to processing carried out on the basis of legitimate interests
• The right to withdraw consent to marketing communications at any time without affecting the lawfulness of prior processing
• The right to lodge a complaint with a relevant supervisory authority, including the Office of the Australian Information Commissioner

To exercise any of the above rights, please contact our Data Protection team using the contact details provided in the Account Settings section of our platform.

7. Cookie Policy

Lucky Tiger uses cookies and similar tracking technologies to enhance the functionality and performance of our platform.

7.1 Essential Cookies

Essential cookies are strictly necessary for the operation of the Lucky Tiger platform. They enable core functions such as user authentication, session management, and security features. These cookies cannot be disabled without significantly impairing your ability to use our services.

7.2 Analytical and Performance Cookies

We use analytical cookies to collect aggregated information about how users interact with our platform, including pages visited, time spent on the platform, and error messages encountered. This data is used to improve platform performance and user experience. Analytical cookies do not identify you personally and are processed in aggregate form.

7.3 Marketing and Targeting Cookies

With your consent, we may use marketing cookies to deliver personalised promotional content and to measure the effectiveness of our advertising campaigns. You may manage your cookie preferences through the cookie consent tool available on our platform.

8. Data Security

Lucky Tiger employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include Secure Socket Layer encryption for data transmission, secure server infrastructure, access controls, and regular security audits. However, no data transmission over the internet can be guaranteed to be entirely secure, and you use our platform at your own risk in this regard.

9. International Data Transfers

Your personal data may be transferred to and processed in countries outside of Australia, including the jurisdiction of Curaçao where our licensing authority is based. Lucky Tiger ensures that any international transfers of personal data are carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place to protect your information.

10. Changes to This Privacy Policy

Lucky Tiger reserves the right to update or modify this Privacy Policy at any time. Any material changes will be communicated to registered users via email notification or prominent notice on the platform prior to the changes taking effect. Your continued use of the Lucky Tiger platform following the effective date of any updated policy constitutes your acceptance of the revised terms.

11. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer through the official contact channels listed within the Help and Support section of the Lucky Tiger platform. We will respond to all legitimate enquiries within a reasonable timeframe and in accordance with our obligations under applicable privacy law.